Care coordination for families in India

Your parents' care. Someone who owns it.

You shouldn't have to chase every appointment, refill and follow-up from another city. Avunara is building a service where a named care manager, supported by AI, does that work and shows you it got done.

Status: in developmentPlanned pilot: JaipurBookings: not open yet
Illustration of a family connected across distance through a care manager
OwnedEvery request has a named person and a next step.
ClosedFinished means done, with a record.
Early prototype

Try the app prototype

This is an interactive mobile prototype of the family and elder experience: requests, bookings, medicines, records, check-ins and a care digest. It runs in your browser with simulated data, and nothing you do is sent to us. It is an early build, not the live service.

Open full screen

Use fictional information only. The prototype runs on simulated data, so nothing you enter here is stored or sent to a real care provider. An iOS app build is on our roadmap and is not available yet.

About Avunara

Distance should not decide the quality of a parent's care.

Many families in India are spread across cities. The child works in one place, the parents live in another, and care is run through phone calls, WhatsApp groups and a list of local providers nobody fully trusts or tracks.

Avunara is being built to replace that scramble with one accountable person and one clear record. We are a small founding team working on the service design, a working prototype and a pilot plan. We are pre-launch and say so plainly.

Our mission

Make everyday care for aging parents dependable for families who cannot be there in person.

Who is building it

Avunara is being built by Khushal Agarwal in Bengaluru, with a small founding team. Khushal has an MBA from FMS Delhi and has worked in consumer internet and financial services. LinkedIn

What we are not

Not a hospital, not a doctor, and not an emergency service. We coordinate care. Clinical decisions stay with qualified professionals.

Services

What the service will cover

These are the services we are designing for the pilot. They are not yet available to book.

Medicine refills

Track refill dates, confirm the prescription, arrange the order and check it reached your parent.

Doctor appointments

Find a slot, book it, arrange the way there and make sure the right records and questions go along.

Home diagnostics

Schedule sample collection at home, follow the report and share it with the family and the doctor.

Physiotherapy

Arrange sessions, keep the schedule and note progress so the plan does not quietly lapse.

Visit coordination

Organise the practical side of a visit: transport, a companion where needed, and who is meeting whom.

Follow-ups

Remember the next test, review or call. Check what happened after each visit and keep the family informed.

Availability, coverage and terms will be published before any service opens.

How it works

From a request to a closed task

The service is built around one idea: a request is not finished until someone has checked that it happened.

Get to know your parent

We start with their health routine, doctors, preferences, language and who they trust. Your parent consents to what is shared.

A request arrives

Your parent asks by voice or WhatsApp in their own words. The family can also raise a request.

It gets an owner

AI helps turn the request into a clear task. A named care manager takes ownership and sets the next step.

The work is done

The care manager books, arranges and coordinates with local providers, and handles anything unusual.

We check it happened

Follow-up is part of the job: did the refill arrive, did the visit take place, what did the doctor say.

The family sees the record

What is open, who owns it and what was completed, in one place, without anyone chasing.

The care manager model

One person who knows your parent

Not a call centre queue and not a chatbot. Each family has a named care manager who keeps the context, so nobody has to explain the situation again.

  • A single point of contact for the parent and the family
  • Clear ownership of every open task
  • Local provider coordination and exception handling
  • Escalation to qualified professionals for anything clinical
ParentSpeaks naturally by voice or WhatsApp. No new app to learn.
Care managerOwns the task, talks to providers, follows up and closes it.
AIHelps understand requests, prepare tasks, spot missing follow-ups and draft updates.
FamilySees what is open, who owns it and what was completed.
This weekIllustrative
Blood sugar testHome collection done. Report shared with the family.
Cardiology follow-upAppointment booked. Transport to be confirmed.
Medicine refill dueWaiting for the prescription.
Physiotherapy sessionCompleted. Next session scheduled.
Mock-up for illustration. Not real patient data.
For families

See the care, without running it

The family view shows each task, who owns it and where it stands. You get the full picture without a round of phone calls.

Your parent talks in a way that is natural to them.

Illustrative conversation of the planned experience.
Where AI fits

AI supports. People decide.

We use AI to reduce the admin load on care managers, not to stand in for judgment or clinical care.

What AI helps with

  • Understanding requests in Hindi and English
  • Turning a request into a clear task
  • Spotting missing follow-ups and information
  • Drafting updates for the family to review

What people handle

  • Owning each task and its outcome
  • Booking and coordinating with providers
  • Exceptions and judgment calls
  • Anything clinical, with qualified professionals
Trust

Built around trust

Care for a parent involves private information and personal dignity. These principles shape the design.

The parent has a say

Separate consent and clear permissions. Care should not feel like surveillance.

Clinical decisions stay human

AI supports coordination. Medical advice and treatment belong to qualified professionals.

Privacy by design

Only the information needed for a task is used, and it is shared only with people the family and parent have agreed to.

Completion, not reminders

The goal is a task that closes with a record, not another notification for you to chase.

Health data, consent and the law

Consent

The parent is asked for their own consent, in plain language, before anything is recorded. Consent is tied to a stated purpose, can be limited to what the parent is comfortable with, and can be withdrawn. Family members only see what the parent has agreed to share.

Where data lives

We have not launched, so no family data is held today. Before any family is onboarded we will publish where data is stored and which service providers process it. Today, the prototype's AI features use Google's Gemini model as a data processor. We plan to move to Anthropic's Claude, and we will update this page and our technology page when that happens. See what data goes where on that page.

DPDP Act 2023

We are designing to the Digital Personal Data Protection Act, 2023: notice and consent for each purpose, collecting only what a task needs, and a way to access, correct or erase your data. We have not yet had a legal review or audit, and will say so until we have.

Early research

What we heard from 41 people

We surveyed 41 adults about how they manage their parents' healthcare. 36 are involved in it, and the figures below are for those 36. It is a small, self-selected sample, so we read it as direction, not proof.

34 of 36use WhatsApp as a tool for managing their parents' care. It is the common thread, ahead of Google Drive (16) and paper files (13).
23 of 36say their parents live in a different city, state or country.
21 of 36have felt guilty, sometimes or often, because they could not help.
9 and 9Waiting and understanding the diagnosis were the most frustrating steps after a doctor visit, 9 people each.
10 of 36said finding trusted, reliable doctors is the problem they would want managed week after week. It was the top answer.
26 of 36have never paid for a product or service to help. Willingness to pay is something the pilot must test, not assume.

Survey: Parental Healthcare Research Form, 41 responses, of which 36 were involved in managing a parent's healthcare. Self-reported, not representative of India.

Pilot plan

Starting small, learning properly

We are planning a pilot with about 20 families in Jaipur. It has not launched. Its purpose is to test the service, not to show growth.

  1. PrepareFinalise the service design, care manager playbooks and consent flows.
  2. Onboard familiesMeet each family and parent, agree what the service will and will not do.
  3. Run and observeHandle real requests with care managers. Record what works and what does not.
  4. ReviewDecide what to change, what to keep and whether to continue.

What the pilot will measure

Questions we want answered with evidence.

ClosureDo requests reliably finish?
EffortHow much human time does each family need?
ValueWould families pay, and for what?
SafetyAre handoffs and escalations handled well?

We also have a working prototype. We will share what we learn from the pilot.

Questions

Frequently asked

Is Avunara available now?

No. We are in development and not accepting bookings. This site describes what we are building.

Who is it for?

Adult children who live away from aging parents in India and want someone dependable handling everyday care, and the parents themselves.

Is this a medical service?

No. Avunara coordinates care. It does not diagnose or treat. Clinical decisions remain with qualified doctors and other professionals.

What if there is an emergency?

Avunara is not an emergency service and does not guarantee emergency response. In an emergency, contact local emergency services.

Do parents need a smartphone app?

We are designing for voice and WhatsApp so parents can ask in their own words without learning a new app.

What role does AI play?

AI helps with understanding requests, preparing tasks and drafting updates. A named care manager owns the work and handles exceptions.

How will it be priced?

We have not set prices. The pilot will help us understand what families value before we do.

Where will it start?

We are planning a pilot in Jaipur. We will announce other cities only when we are ready.

Get in touch

Interested, or want to help shape it?

We are speaking with families, care professionals and providers as we prepare the pilot.

Get in touch

Write to [email protected]. We read every message and reply personally.